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We had asked the casino owo refund the player’s deposit, but they had not responded. However, it was later marked as ‘resolved’ after the player confirmed that his issue had been solved. The player from Greece had requested a withdrawal prior owo submitting this complaint. The Complaints Team had advised the player that withdrawals might take some time to process and suggested waiting for at least czternaście days before submitting a complaint.
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- However, the player stopped responding to our questions which gave us w istocie other option but owo reject the complaint.
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Player Has Not Received Her Withdrawal
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Player’s Account Has Been Closed
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Player’s Withdrawal Has Been Delayed Due Jest To Additional Verification Requests
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The player had claimed that he did not exceed the maximum bet zakres while the bonus państwa active. However, the Complaints Team had found four bets that breached the casino’s terms in the player’s betting history. The casino had been asked to provide further information regarding these bets, but they had not responded. The player was asked jest to obtain the full history from the casino so that the situation could be further investigated. The player from Romania had used a deposit premia at an online casino, won a significant amount, and attempted a withdrawal.
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